Frequently asked

Common questions about buying, activating and licensing.

Which systems are supported?

Match the Xls2Doc installer to your Office bitness. See Downloads for Trial Balance compatibility.

Is my data uploaded?

No. All processing happens locally on your machine.

How do I activate after purchase?

After payment, send us your order number and receipt. After confirmation, submit your machine code and collect your registration code on your original order page.

What if I lose my order number?

The order number is the only way to retrieve your license — save it after payment. Contact us with your payment record if lost.

Can I move to a new computer?

Yes. Contact us to unbind the old machine and bind the new one.

Do you offer invoices?

Yes — send us your billing details via the contact page.

Do you offer refunds?

License keys are non-refundable once issued. Check the installer and requirements before purchase.

Any discount for teams?

Yes — contact us for 5+ licenses.

Not answered? Ask us directly.